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Executive

Head of Customer success & Operations (m/f/d)

  • Contract Type: Full-Time
  • Location: Paris, France (75009)

About

Since 2015, talent.io’s mission is to enable any company to hire the best tech profiles on the market in the simplest possible way. Today, Our selective recruitment platform is the easiest way for start-ups, SMEs and large companies to quickly build a powerful tech team. In January 2020, we joined French Tech 120! 🚀

👩‍🏫 On candidate's side: it's the best way to find a job quickly! By registering on talent.io, no need to waste time applying for job offers, companies directly get in touch with candidates. They receive between 5 and 15 personalized offers in a week.
👨🏾‍💻 On recruiters’ side: talent.io select and qualify the best Tech profiles who are ready to take on new professional challenges. Faster than job boards, cheaper than recruitment agencies, more efficient than both.

We’re moving fast :
In 5 years, we raised €10M and grew from 3 people in Paris to a team of almost 130 people across 5 countries and 11 cities and we don't intend to stop here! Our offices are located in Paris, Berlin, London, and Amsterdam, where people from 15+ different nationalities (half women and half men) collaborate.

Our vision and daily life are based upon our 3 values:
👯 Think Team: Create trust and dependability to others is key at talent.io
🚀 Make Impact: individual actions DO make a difference in our startup, you have the possibility to have a significant impact
🏅 Take Ownership: Beyond being responsible for your work, your various initiatives will be encouraged

Job Description

As the Head of Operations, you will report to Nicolas Meunier, CEO & Co-founder, and be part of the Executive team.

Your main responsibilities will be to:

  • Oversee a business team of 50+ people, covering both candidates and clients success teams on talent.io’s platform.
  • Ensure the high performance of our leadership team
    • You will be responsible for managing all operational people leads
    • Lead monthly 1:1 and manage business meetings cadence
    • Coach and train them on any needed topic
  • Be responsible for business results
    • Ensure a smooth collaboration between people managers, market managers, and support functions
    • Ensure high standards in terms of internal business process, with the target of maintaining and increasing client satisfaction and become #1 in Europe
  • Actively collaboration with Founders especially on:
    • The preparation and anticipation of board meetings
    • Potential strategic partnerships
    • Anticipation of future developments (Acquisitions, Expansions…)

Preferred Experience

  • 10 - 15 years professional experience
  • C level experience in a similar position on a fast-growing international tech company with +50p team in different countries.
  • Good knowledge of Marketplaces or 2-sides platforms specificities and challenges.
  • Successful past experience with B2B sales organisations.
  • High level management skills are required specifically turned to operational members and team leaders.
  • Fluent level in English

Note that talent.io embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

This job is open to people with disabilities, we encourage everyone to apply.

Recruitment Process

  1. First round of interviews with the Executive team (Founders + Head of People & Head of Finance)
  2. Second round of interviews with Business leads (your future direct reports + Market managers)
  3. A Business Case presentation to the Executive Team

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 June 2021
  • Location: Paris, France (75009)
  • Experience: > 10 years